STATIC STAYS

PRIVACY POLICY

This policy explains what personal information Static Stays collects, why, how long we keep it and what your rights are. Last updated 23 October 2026.

WHO WE ARE

Static Stays (staticstays.co.uk, formerly Mobile Homes 4U at mobilehomes4u.co.uk) is run by Static Caravan Stays Limited, company number 17317424, registered office Spencer House, 114 High Street, Wordsley, Stourbridge, DY8 5QR. We are the controller of your personal information. Contact us about anything in this policy at hello@staticstays.co.uk.

Mobile Homes 4U was previously run by Tracker Computers Ltd. When we took over the business, the details of existing owners and past enquiries came with it. We use them only for the same purposes they were collected for: running the listings and dealing with enquiries.

IF YOU SEND AN ENQUIRY ABOUT A CARAVAN

• What we collect: your name, email address, the dates and party size you give, your message, and whether you ticked the box to hear about holiday deals and new listings.
• Why: to send your enquiry to the caravan's owner, send you a copy, keep a record in case of a dispute or a safety concern, and count enquiries for the owner.
• Who sees it: the owner of the caravan you asked about. They reply to you directly by email.
• Legal basis: our legitimate interest in passing on the enquiry you asked us to send, and in keeping a record of it.
• Marketing: we only email you about holiday deals and new listings if you ticked the box. Every such email has an unsubscribe link. Not ticking it makes no difference to your enquiry.

IF YOU LIST A CARAVAN TO LET OR FOR SALE

• What we collect: your name, email address, phone number, your six-number PIN (stored only as a one-way scrambled code that nobody can read, including us), details and photos of your caravan, any voice note you record, your prices and diary, and the enquiries you receive.
• To check you own the caravan: a photo of your ID and your site fee invoice or pitch licence. We check the name and park by hand. We delete the ID photo as soon as we have checked it.
• Payments: taken by Stripe on its own secure page. We never see or store your card or bank details. Stripe tells us the payment went through and we keep a record of the amount and date.
• Why: to provide the listing you pay for, verify owners so guests can trust the site, send you enquiries, renewal reminders and service messages, and keep the accounts the law requires.
• Legal basis: the contract between us for your listing, our legal obligations (such as keeping financial records), and our legitimate interest in keeping the site safe from fraud.
• What is published: your caravan's details, photos, prices, diary and our write-up. Your name, email address and phone number are never shown on the site.

VOICE NOTES AND TRANSCRIPTION

• If you record a voice note about your caravan, we store the recording and turn it into text automatically so you can check and correct it. The recording is sent to OpenAI, which provides the transcription service, and is used only to produce the text.
• You do not have to record a voice note: you can type instead, or ask us to set up your listing for you.

IF YOU ASK ABOUT A CARAVAN FOR SALE

• What we collect: your name, email address, phone number if you give it, your message, and whether you ticked the box to hear about new caravans for sale.
• Why and who sees it: we send your enquiry to the seller, who replies to you directly, and keep a record in case of a dispute or a fraud concern.
• Legal basis: our legitimate interest in passing on the enquiry you asked us to send. Marketing only if you ticked the box.

IF YOU VISIT THE SITE

• Cookies: we use one cookie to keep owners and our team signed in. It is needed for the site to work, so it does not need your consent.
• Google Analytics: only if you tap Accept on the cookie notice. It sets cookies to count visits and see which pages are used. It does not store your IP address, and no advertising cookies are used. You can change your mind at any time by clearing this site's cookies, and the notice will ask again.
• WhatsApp: if you tap Message us, WhatsApp opens on your device. Your messages to us are handled by WhatsApp (Meta) under its own terms and privacy policy, and we use them only to answer you.
• Security: to stop misuse we keep a scrambled code made from your connection's address for up to a day, to limit repeated sign-in attempts and enquiries.

WHO WE SHARE INFORMATION WITH

We do not sell personal information, and we do not pass it to holiday parks, finance brokers, insurers or anyone else for their marketing. We use these companies to run the site, under contracts that only let them use the information to provide their service to us:

• Netlify: hosts the site and stores the owner system's information.
• Stripe: takes owner payments.
• Resend: sends the site's emails.
• OpenAI: turns voice notes into text, only if you record one.
• Microsoft: hosts the Static Stays email inboxes.
• Google: analytics, only with your consent.
• GitHub: holds the site's code. It does not hold owner or guest information.

Some of these companies are based in the United States. Where information goes outside the UK, it is protected by the safeguards UK law requires, such as the UK Extension to the EU-US Data Privacy Framework or the UK's approved contract terms.

We may also share information if the law requires it, or to the police or a park operator to prevent fraud.

HOW LONG WE KEEP IT

• Enquiries: two years from the date sent, then deleted.
• ID photos: deleted as soon as they are checked, normally within two working days.
• Ownership documents and voice notes: kept while your listing is live, and deleted twelve months after it ends.
• Owner accounts: kept while you have a listing, and for twelve months after your last listing ends, so you can renew easily. Payment records: six years, as the law requires.
• Analytics: Google keeps analytics data for fourteen months.

YOUR RIGHTS

You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, object to how we use it, or ask us to stop marketing to you. Email us at hello@staticstays.co.uk. We reply within one month. Some information we must keep by law, such as payment records, and we will tell you if that applies.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would like the chance to put it right first.

CHANGES

If we change this policy we will update the date at the top. If the change matters to owners, we will email them.